Shipping Policy

At Vero, we believe in delivering understated luxury right to your doorstep—no matter where you are in the world. We take care in every step of the journey, from crafting each piece to ensuring it arrives safely and on time.

Order Processing

  • Processing Time: Please allow 1–3 business days for us to carefully prepare and package your order. You’ll receive a confirmation email once your order has shipped.

Shipping Methods & Costs

  • Free Standard Shipping
    • Orders over $100 USD (or equivalent in your local currency) qualify for free worldwide shipping. We’ve aligned our threshold to stay close to $100 USD in value to help offset currency fluctuations and provide a consistent, fair experience globally.
  • Flat Rate Shipping
    • Orders under $100 USD (or equivalent) ship anywhere in the world for a flat fee of $5 USD. We’ve kept this rate steady across currencies to ensure simple and accessible shipping, no matter where you’re ordering from.

Delivery Times

  • Global Delivery: Delivery times can vary based on your location and local postal services, but standard shipping generally takes 7–21 business days after processing. More remote regions may require additional time.

Note: These timeframes are estimates and may vary due to factors beyond our control, such as weather or carrier delays.

Customs, Duties & Taxes

  • Customer Responsibility: Depending on your country, additional customs fees, duties, or taxes may apply upon arrival. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

Shipping Terms & Conditions

  • Minimum Purchase: Free shipping applies to orders totalling $100USD or more (before any taxes and discounts)
  • Flat Rate: Orders under $100 USD qualify for a $5 flat shipping fee (before any taxes and discounts)
  • Processing Time: Please allow 1–3 business days for order processing before shipment
  • Exclusions: Certain promotions, oversized items, or limited-release products may be exempt from these offers. Check individual product pages for specific details.

Lost or Damaged Merchandise

If your package is lost in transit or arrives damaged, please contact us immediately at support@vero.jewelry . We’ll work with the carrier to resolve the issue and ensure you receive your Vero piece in perfect condition.

Contact Us

We’re here to make your Vero experience seamless from start to finish. If you have any questions about shipping options, rates, or delivery times, please reach out to us via email: support@vero.jewelry

Thank you for choosing Vero. We hope your new piece brings you quiet confidence and timeless elegance—wherever you are in the world.