Return & Exchange Policy

Unworn & Original Condition: You can return any unworn item in its original condition—including packaging, tags, and accessories—within 30 days of delivery
Refund Process: Once we verify that the returned item meets our condition requirements, we’ll process your refund to the original payment method. Please allow 7–10 business days for the credit to appear
Shipping Costs: Any applicable return shipping costs are the customer’s responsibility, and we recommend using a trackable service for peace of mind

Immediate Assistance: If your item arrives damaged or defective, please contact our Customer Support team right away with photos of the issue.
No Questions Asked: We’ll replace the damaged product at no extra cost or issue a full refund—whichever you prefer. There’s no need to return the defective pieces

Custom & Personalized Orders: Custom or personalized items cannot be returned or refunds
Earrings are final sale due to hygiene reasons—but if your piece arrives damaged or defective, we’ll replace it at no cost to you.

Contact Us: Email us at support@vero.jewelry within 30 days of delivery
Receive Authorization: We’ll provide instructions for sending the item back, if needed
Ship Your Item: Pack your return securely with all original packaging and use a trackable shipping method to ensure safe delivery.

We’re here to help you love every Vero piece. If you have any questions or concerns, please reach out via email:support@vero.jewelry

Thank you for choosing Vero. We appreciate your support and look forward to providing you with timeless pieces that reflect your authentic style.